Ladbrokes Players Cup 2024 Privacy Notice
- Who are we?
- The information we collect about you
- How we use your personal data
- Who we may pass your data on to?
- Location that we may transfer your personal data to
- Your rights
- Data Retention
- How to contact us / Our Data Protection Officer
- Changes to this Policy
Who are we?
In the United Kingdom, LC International Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar is the Data Controller of your personal data and a member of Entain Group of companies.
In the Republic of Ireland, the nominated representative for LC International is Spread Your Wings Bravo Limited, 120, The Strand, Unit 6, Triq IX-XATT, GZIRA GZR 1027, Malta and a member of the Entain Group of companies.
This Notice explains what your personal data will be used for. Where we use the term “we” or “us”, this includes the Entain Group entity, our Brands (such as Ladbrokes and Coral) and other companies within our group.
We are committed to protecting your personal data when you share your information with us and take the security of your information very seriously. We have strict security measures in place to protect your personal data which includes robust security procedures which are regularly tested and reviewed. If you have any concerns about the way in which we process or protect your personal data or would like to contact us about any aspect of this policy, please get in touch through the contact details at the bottom of this statement.
The Information we collect about you
When you sign-up for the Ladbrokes Players Cup, we will collect and process personal data about you. This information will be collected via the sign-up page.
What personal information will we collect?
- Full Name
- Current valid email address
- Mobile phone number
- Date of birth
- Gender
- Social media handle (optional)
- IP address
- MAC address
- Device type
- Account notes
- Location
- Call Recordings
- Historic communcations
What sensitive personal information will we collect?
- It is not our intention to collect any sensitive personal information about you.
How will we collect your personal information?
We will collect the information directly from you via the sign-up page, when you visit our website, when you communicate with us (by email, phone, or social media), from surveys you complete, from third parties’ databases to comply with our legal and regulatory obligations, and from cookies and similar technologies on your devices where you have consented their use.
What will we use your personal information for?
We may use your personal information for a number of different purposes. In each case, we must have a legal ground to do so. We will rely on the following legal grounds when we process your personal information:
- We have your consent to process the information.
- You have entered into a contract with us, and the data is necessary for us to provide the service under the Ladbrokes Players Cup general Terms and Conditions.
- We need to use your personal information for purpose that meet our business interests. When using your personal information for these purposes, we will always consider your rights and interests.
- We are under a legal obligation to process the information.
- The processing of your personal information is in furtherance of a task carried out in the public interest.
- We need to process your personal information to protect your vital interest or those of others.
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Purpose for processing
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Typical Personal Data
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Further Information
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Legal grounds for using your personal information
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Provision of products or services
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- Name
- Email address
- Telephone number
- Data of birth
- Gender
- Social media handle (optional)
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To register you as a player in the Ladbrokes Players Cup
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- Performance of a contract
- Consent
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Customer Service Matters
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- Name
- Email address
- Mobile phone number
- Account notes
- Call recordings
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To provide you with customer services, answer your questions or address your complaints or concerns
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- Performance of a contract
- Legitimate interests in player satisfaction, protecting our business and our customers
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To protect your information and our organisation from loss
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- Name
- Date of birth
- Gender
- Email address
- IP address
- MAC address
- Device type
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To prevent or detect crime, fraud, theft or loss to our business and out customers and prevent the use of unfair practices on our websites or potential breach of our General Terms and Conditions, and of applicable law.
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Meeting our legal and regulatory obligations
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- Name
- Email address
- Date or birth
- Mobile phone number
- IP address
- MAC address
- Device type
- Location
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To discharge our legal and regulatory obligations and duties which include (but are not limited to) Gambling Act and Responsible Gambling obligations, Anti-money Laundering, Anti-fraud & Anti-terrorism laws. This may include electronic methods of identifying you, such as through the use of cookies and images on online play
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- Legal obligation
- Protect the vital interests of data subjects and others
- Performance of a task carried out in the public interest
- Legitimate interests in protecting our business, staff, and players
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To verify your identity and age or identify any restrictions on your account.
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- Name
- Date of birth
- Gender
- Email address
- IP address
- MAC address
- Device type
- Historic communications
- Account notes
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To meet our Responsible Gambling obligations (such as recording self-excluders and where we believe a customer has a gambling problem).
To check your or validate your identity, age and protect your information
This may include electronic methods of identifying you, such as through the use of cookies
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- Consent
- Performance of a contract
- Legal obligation
- Protect the vital interests of data subjects and others
- Performance of a task carried out in the public interest.
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To tag you with relevant information on your social media account
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- Social media handle
- images
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In accordance with the Terms and Conditions, players acknowledge that any videos, voice recordings or images taken of them at the pitches may be published on the our website’s or made available to the public across our Social Media channels
If you elect to voluntarily disclose your social media handles, we may tag you in posts on our Social Media channels with information relevant to you.
For example, where photos have been taken of you at the Ladbrokes Player’s Cup and posted on one of our Social Media channels, we may tag you in that photo.
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Who will we share your personal information with?
We will only share it where necessary for the purposes set out above with the following parties.
- With TLC Worldwide UK Ltd (“TLC”) registered at 54 Baker Street, London, W1U 7BU, the administrator of the Ladbrokes Players Cup programme solely for the purpose of account management.
- For players based in the UK, with TransUnion International UK Limited (“TransUnion”) registered at One Park Lane, Leeds, West Yorkshire, LS3 1EP, for purposes of identity verification only. TransUnion is part of the TransUnion Information Group and is authorised and regulated by the Financial Conduct Authority under registration number 737740. For further information about how TransUnion process data can be found at https://www.transunion.co.uk/legal/privacy-centre/pc-bureau
- Other Companies within the Entain Group for our general administration purposes and reporting.
- Third parties who assist us in managing events or promotional activities, which include you, such as media agencies and journalists.
- Our regulators, including the Gambling Commission.
- The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.
- Third party service providers such as IT suppliers, actuaries, auditors, lawyers, document management providers, outsourced business process management providers, our subcontractors and advisers.
We may also disclose your personal information to third parties in the following circumstances:
- in the event that we consider selling or buying any business or assets, in which case we will disclose your personal data to any prospective sellers or buyers of such business or assets;
- in the event of any insolvency situation (e.g. the administration or liquidation) of Entain Group plc, or a data controller or any of its group entities;
- if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.
Locations that we may transfer your personal data
From time to time, service providers, members of the Entain Group and organisations with whom we work with, may be located outside the UK or European Economic Area in countries that do not have the same standards of protection for personal data as the UK or EEA Countries. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal data. We will also ensure that our service providers enter into compliant processing agreements with us to ensure that your personal data is processed in accordance with applicable data protection legislation. Further information about the mechanisms we will apply can be found here but please contact us at dataprotectionofficer@entaingroup.com if you have any specific questions regarding international transfers: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_en
Security
We implement technical and organisational measures which take into account the harm that may be suffered, to protect your personal data. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
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DESCRIPTION OF RIGHT
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Right 1
The right to be informed
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You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.
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Right 2
The right of access
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A right to access personal data held by us about you.
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Right 3
The right to rectification
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A right to require us to rectify any inaccurate personal data held by us about you.
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Right 4
The right to erasure
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A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below). This right is not absolute and will not apply when legitimate and overriding reasons apply.
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Right 5
The right to restrict processing
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In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
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Right 6
The right to data portability
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In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
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Right 7
The right to object processing
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A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
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Right 8
The right not to be subject to automated decisions including profiling
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A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
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Right 9
The right to withdraw consent
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A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).
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Right 10
The right to lodge a complaint
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You have the right to complain to the relevant Data Protection Supervisory Authority. In the UK, this is the Information Commissioner’s Office and in Ireland, the Office of the Information Commissioner.
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Data retention
We will keep any personal information provided by you as part of your entry into The Ladbrokes Players Cup 2024 for a period of 12 months after the Final Tournament. However, such retention may be extended (i) where we are under a legal requirement under gambling or tax legislation to retain your data; and (ii) to exercise or defend our legal rights.
Contact Us or Our Data Protection Officer
If you have any questions about this notice, contact our Data Protection Officer or would like further information about your rights, please contact by one of the following means:
By email: dataprotectionofficer@entaingroup.com.
Changes to this Privacy Notice
Any changes to this privacy policy in the future will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this privacy notice.
This policy was last reviewed and updated March 2024.